Spa Policy


 

We strive to give you our very best in order to enhance your salon experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

 

First Visit

Arrive 5 minutes prior to your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

 

Late Policy

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible.  Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value, plus a late fee of $20. Appointments missed by 15 minutes or more are cancelled with a 100% salon credit plus a late fee of $20, which is yours to use for your rescheduled future reservation a month from your first missed appointment. However the late fee is non-refundable and will not be credited to your account. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

  

Cancellation Policy

Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification you will be billed for each service, plus a late fee of $20. A credit card number is  required for services of $75 or more at the time of booking. This policy also applies to gift card holders. 

 

Special Conditions

Please notify our technician before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

 

Payments & Gratuity

The Salon accepts cash, MasterCard and Visa as payment. We accept check as well regular clients. We proudly recruit and train our staff to be the most qualified salon professionals in the industry. Our recommended standard gratuity for salon treatments is 18%-20%.

 

Prices Subject to Change

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and salon menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

 

  

Clients Right to Know

We strive to exceed our client's needs. We believe that advising our clients of the products best suited for them is as essential as the service we perform. Therefore, our client's right to know policy advises each client on the products and techniques best suited for the client to maximize the benefits of their service.